Please submit all Maintenance Concerns Using the Online Maintenance Request Tab from the Tenant Portal so that we may swiftly handle your concern.

In addition; we also may also ask you to send us before and after pictures, of the repairs you may send it to email repairs@bankspropertymanagement.com; Remember to read your Tenant Handbook "Tips" Care & Maintenance of the property

Tenants: As you know, we take care of all our clients' properties and maintenance concerns at the earliest time possible and strongly urge you not wait for a problem to worsen, or wait at the end of the day to report the problem. It is important that you read the Tenant Handbook given to you upon occupancy, and become familiar with the property and how to effectively care for the property in which you are renting. Minor interior and exterior repairs can be remedy if you handle them in a proactive manner. We strive for all our property owners, properties to be well maintained, and cared for. We ask if you notice an issue to report it do not or ignore the problem, as it may only develop and result in costly repairs to the property owner and liability to you as the tenant for negligence,. By that, we ask that you submit

Please note for properties with home warranties; we will have to call in that service and forward the assign vendor and protocol information to you. All repairs and its deductible will be due at the time of service and will need to be paid by you. Remember it is also up to you as the tenant to schedule a “reasonable appointment” with the vendor.

Our offices do not set appointments between tenants and vendors. If an appointment was made between you and a vendor and you were not home when they arrived, you may be billed a trip charge; should you fail to keep you appointment with the vendor. If you do not hear from your assign vendor within 48hrs hours of reporting your maintenance; send us an email at repairs@bankspropertymanagement.com so we may assign another vendor.

Repairs Department - We deal with normal maintenance issues during the regular business hours 9:00am-5:00pm, Monday- Fri-please submit your maintenance request by clicking the link below.

Contact Information - All tenants are required to have telephone accessibility and to provide our office with their home, work and cell phone numbers. Please be sure to notify us when you change these phone numbers. Even unlisted numbers must be provided.

Reporting After Hours Emergency Repairs: This procedure is for all AFTER HOUR'S Emergency maintenance concerns “Meaning After 5pm – Monday – Sunday” proceed to submit your request using the Online Maintenance Portal. Then follow up with a text or phone call to Merlyn Banks on her cell phone at 571-436-0445.

Remember Get to know your property - When you first move in, Locate the below items:

BY LOCATING THESE ITEMS WILL ELIMINATE DAMAGES IN CASES OF EMERGENCIES.

• Main Breaker box and note the ground fault circuit breaker – GFCI (this may be located by the sinks and not at the breaker box)
• Locate Stove, Hot Water Heater & Air Conditioner breakers
• Locate all the GFI and the locations
• Find/locate the water shut off valves to the house as well as the gas shut off valves
• If the property is provided with gas service, (there will be a red plate on the wall with an on/off switch)
• Locate the water shut off valve (generally in the front yard close to the spigot if you reside in a house. Other location varies the location of the shut off valves based on the type of property you rent, i.e., condos, townhomes, single family homes. Just familiarize yourself with the location(s)
• Locate gas shut off valve (generally at the gas meter at the exterior of the house - This will vary from property to property)
• Locate the water shut off valve for hot water heaters and sinks
• Locate the Filter locations and ensure all filters are change monthly
• Locate Sump Pump and Back up Battery (if supplied)
• Clean out, remove leaves and debris from gutters at least (2) time a year
• Change the HVAC Filters on a Monthly Basis

**Remember once we issue the work order to the vendors, and notify you, it will be up to you as the tenant to schedule a “reasonable appointment” time for the vendor to make the necessary repair, as our office do not set appointments between tenants and vendors.

For properties with home warranties; please note we will have to call in and send you the information on the assign vendor and protocol. Any deductible will be due at the time of service and will need to be paid by you.

Please ensure you provide us with your best contact phone numbers, daytime, evening or cell numbers. If you are not contacted by the assign vendor within 24hrs, please notify the Property Manager immediately on cell and email merlyn.banks@bankspropertymanagement.com so the repair can be reassign.